Whose signature is to be included?
As per Canadian Revenue Agency, the signature must be that of the person from your charity who is authorized to sign charitable receipts.
What image file format is acceptable for the signature?
The file can be jpg or png and must be smaller than 100kb
We have a new authorized signatory in place at our organization. How do we upload the new signature for our donation receipts?
1. Login to your JustGiving from Blackbaud charity account: https://www.justgiving.com/sso
2. Go to the Settings tab
3. Select 'Edit email receipt signature'
4. Choose your new image and click 'Save Signature'
Please make sure the file you upload is under 100KB in size, and is either a .JPG, .PNG or .GIF file.
Does the platform issue tax receipts for donations?
You don’t need to issue receipts for donations made through JustGiving. JustGiving issues CRA compliant donation receipts on behalf of the organization. The organization’s logo and signature will carry over to the receipt and you have the option to include a thank you message.
A donor has misplaced or lost their original receipt. Can we reissue receipts?
Registered donors can print simple copies of receipts from their account.
How do we get copies of the receipts that were issued?
There is currently not a mechanism in place to provide the organization with a copy of receipts that were sent to a donors.
How do we enter the receipt numbers in RE?
You can use the JustGiving donation reference number for your receipt numbers. This is a unique identifier included on the CRA compliant receipt issued by JustGiving on your behalf.
How can we provide our donors with CRA compliant receipt copies?
Using the data in your JustGiving reports, you can build a new receipt copy.
A donor has misplaced or lost their original receipt. Can we reissue receipts?
Registered donors can print simple copies of receipts from their account. You are able to provide both guest and logged in donors a receipt from your JustGiving charity account. Go to the ‘Reports’ tab and click on ‘Donation Receipts’. From here you can look up the donor’s receipt by the donation reference (available on your Donation Report) and download the receipt as a .pdf.
How do we get copies of the receipts that were issued?
1. Login to your JustGiving from Blackbaud charity account: https://www.justgiving.com/sso
2. Go to the ‘Reports tab’
3. Click on ‘Donation Receipts’
4. Type in the donation reference that you would like to download a .pdf of the receipt for (available from your Donation Report).