When your charity implements Giving Checkout, you’ll be able to see data for every donor who makes a donation through the Giving Checkout.
This is important to note as it is different from other donations made through the JustGiving website where you can only see the details of donors who have opted in to hear from you (Grow plan only).
How will these donations appear in charity reporting?
If your charity is on the JustGiving Start Plan, Giving Checkout donations will only appear in your Giving Checkout tab.
If your charity is on the JustGiving Grow Plan, Giving Checkout donations will also appear in your existing Donation and Payment reports and will appear in the same way as other donations made to you on the JustGiving platform, however some column values will differ:
- Columns related to fees and net amounts paid to you will reflect the fact that there are 0% fees on all donations made through Giving Checkout - both processing and platform fees will be zero.
- The ‘Third Party Reference’ or ‘Third Party Referrer’ column will show ‘Giving Checkout’ as default and you can change this to a reference of your choice to track Giving Checkout donations.
On the Grow Plan, you can also see your Giving Checkout donation data in your Giving Checkout tab.
To see which donors want to keep in touch with you, you’ll need to check the ‘Donor Further Contact’ column in your reports which indicates their communication preference.
The only exception to this will be when a user has enacted a ‘right to be forgotten’ request to JustGiving, in this case, their details will be removed from the JustGiving reports, in line with GDPR.
What data will we be able to see?
Data points will include the following*
- Name & surname
- Donor email
- Postal address including postcode
- Country
- GDPR consent flag
*depending on payment method and availability of JustGiving account, billing or Gift Aid information. In some cases, you may also receive the donor’s town and county/state.