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You can now get a QR code that will connect your supporters to your campaign page. All you need to do is add “/qrcode” at the end of your campaign URL. For example, if your campaign URL is https://...

Yes, we have recently added 5 new columns to your Fundraising Page Report so you can easily identify who is adding fitness updates to their page. We will show you how many fitness updates are appea...

If you want to change the bank account we pay your donations into, you'll need to fill out our change of bank details form, add a wet signature/digital signature, and email it to us. You can downlo...

How are refunds processed? This help article will explain when and how we process refunds.  What's a donation refund report? Your donation refund report shows you all the information you need to kn...

 We send Gift Aid claims to HM Revenue & Customs (HMRC) on a weekly basis, for all donations made the previous week. It can take HMRC a couple of weeks to process claims. Once HMRC sends the Gift A...

You can chat with us from 10am-5:00pm Monday-Friday. To start chatting, just click on this icon in the bottom right of this page: If you'd prefer, you can contact us via email here

We’re excited to be able to provide a platform fee free offer to our US organizations.  We think these FAQ’s may be helpful.  Why are you making this change? We are committed to providing a cost-ef...

This article is to be used by organisations that would like to cancel their account. If your charity is closing or merging, please follow this guide.If you're in the UK, email us at charities@justg...

We are committed to continuously innovating to provide our customers and their supporters with the best user experience and flexible options for the changing world, including platform fees that wor...

What are coaching emails? We have a dedicated team of email experts who aim to boost fundraising activity through creating and sending lifecycle emails. They have designed a series of communication...