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This could be for any of these three reasons: The claim payment from HM Revenue & Customs is pending for your charity.  The agency confirmation is pending for your charity (we’ll send you manual c...

What is a Team Page? A Team Page brings together a group of people fundraising for your charity on JustGiving. Your supporters get all the same benefits of having their own Fundraising Page on Just...

Fundraisers can use QR codes to promote their team page and receive donations to their fundraising page. A fundraisers QR code is easily accessible within their account. This will make it easy for ...

What is a payment report? If you are in the US and your donations are being processed via the Donor Advised Fund, the payment reports give you a detailed breakdown of the donation payments we make ...

You can now get a QR code that will connect your supporters to your campaign page. All you need to do is add “/qrcode” at the end of your campaign URL. For example, if your campaign URL is https://...

Yes, we have recently added 5 new columns to your Fundraising Page Report so you can easily identify who is adding fitness updates to their page. We will show you how many fitness updates are appea...

If you want to change the bank account we pay your donations into, you'll need to fill out our change of bank details form, add a wet signature/digital signature, and email it to us. You can downlo...

How are refunds processed? This help article will explain when and how we process refunds.  What's a donation refund report? Your donation refund report shows you all the information you need to kn...

 We send Gift Aid claims to HM Revenue & Customs (HMRC) on a weekly basis, for all donations made the previous week. It can take HMRC a couple of weeks to process claims. Once HMRC sends the Gift A...

You can chat with us from 10am-5:00pm Monday-Friday. To start chatting, just click on this icon in the bottom right of this page: If you'd prefer, you can contact us via email here