Understanding your payment reports (US & Canada only)

What’s a payment report?

If you are in the US and your donations are being processed via the Donor Advised Fund, the payment reports give you a detailed breakdown of the donation payments we make to your charity.

They include:

• Amounts we’ve paid to you and our fees
• Donor details 
• The Fundraiser whose page received the donation (left blank for donations made straight to your charity).

Please note that if your organization is processing payments through Blackbaud Merchant Services (BBMS), you will not receive payment reports. To view a detailed breakdown of the donations made to your organization you may view the disbursement report through your BBMS Web Portal.  Additional details on reporting can be found here.

How do you pay us?

We know that every donation counts, which is why we make sure you get them quickly. This is how it works:

If your donations are being processed via the Donor Advised Fund, we make payments on a monthly basis around the 15th of each month and will include all the donations made in the previous month.  Payments will be processed via ACH if you've set this up. Otherwise payments are sent via check.

If you are in the US or Canada, and your organization is processing payments through Blackbaud Merchant Services (BBMS), your donations are processed directly to your organization and disbursed according to your disbursement schedule.

Where can I see all the payments we’ve received from JustGiving?

If you are in the US, and your donations are being processed via the Donor Advised Fund, you can access your payment reports using the below instructions: 

1. Log in to your charity account.
2. Click on the Reports tab
3. Select Payment reports
4. You can opt to see payments made during specific dates, the last 7 or 30 days or year to date. You can also opt to Show all reports
5. Click Invoice next to the payment to view the transaction invoice.
6. Click Generate to download your payment report. This will give you a breakdown of the payment as each donation is shown in a row of its own.

If you are in the US or Canada, and your organization is processing payments through Blackbaud Merchant Services (BBMS), instructions on how to access your disbursement report in BBMS can be found here.

What data does the payment dashboard give us?

These payment dashboards give you a summary of every payment JustGiving has made to your charity. Select Show all above the dashboard to view a full list of your charity’s JustGiving payments: 

Alongside each payment you can get the following information:

• Date – the date the payment was made by JustGiving. You should see the funds hit your charity’s bank account about 3-5 days after this date.
• Reference – a JustGiving payment reference number that you can give us to help identify a payment.
• Type – whether the payment includes donations.
• Gross total – the donation in gross.
• Fees Total – JustGiving’s 5% fee plus card processing fees. You can click the ‘i’ icon next to this total to see a fee breakdown. To learn more about our fees click here.
• Net payment – the gross payment amount minus our fees. This is the amount you'll see in your charity’s bank account.
• Invoice – click the icon to view and print a transaction invoice for the payment.
• Report – click Generate to download a report in either Excel or CSV format which breaks down the payment you've received. Each line in the report refers to a donation we're paying over to your charity. 

To help you read and manage your payment reports you can choose what information you see by adding and removing columns. Visit How to customize the data in your payment reports.